Cooling off period
Our products come with a 28-day money back guarantee as well as a 14 day (from receipt of order) cooling off period. During this time period you can inspect the items you have paid for and providing they are not used or tampered with, return them for an exchange or refund. We cannot process returns after the 14 day cooling off period so please make sure to report your return as soon as possible (within 48 hours for Faulty or Damaged goods (see below).
Under no circumstances will we offer a refund or exchange goods that have been tampered with, opened or used (unless they are faulty). We will refuse claims for returns whereby you have used the product and decided that it is not to your liking. For this reason we strongly recommend that in the first instance you order a smaller amount of the perfume, if you have not previously sampled it.
Faulty and Damaged Goods
In the unlikely event that goods should arrive damaged or faulty, we may provide a replacement item or refund as appropriate. Please contact us immediately in the event of damage or faults (see contact details and instructions below)
Customers are required to inspect all items that constitute the order immediately upon receipt. Failure to report any damage within 48 hours of delivery will be considered to be an acceptance of the items condition. Any damage reported more than 48 hours after the signature on the delivery MAY be rejected. If a return is accepted the faulty item should be returned with all the original packaging and accessories as purchased along with all relevant documents within 28 days of purchase. The customer will be required to provide digital photographs and a confirmation statement that the item arrived damaged. This information will be used to file a claim with our courier. The customer will be required to cooperate with the courier and us in any resulting investigation. Purchasing from Fragrance Samples UK is a full acceptance of these terms and conditions.
How to return a product
We recommend using a Royal Mail service when sending back to us. We regret that we cannot be held responsible for non-delivery of goods you return to us and advise using a recorded service so that in the unlikely event of a lost item, you are able to claim back the value. Please retain your proof of postage until you have received acknowledgement or credit for the return. We advise that you return goods to us using adequate packaging such as a padded jiffy bag or postal box to reduce the likelihood of damages occurring.
All returns must be processed by contacting us first via telephone or email and this must be done prior to you sending any returns. You can contact our customer services team to advise if you have a return to make at firstname.lastname@example.org or calling 07703 506 579